100% Satisfaction Guaranteed
Unique Design Guarantee
Award Winning Designers
24/7 Design Consultancy
We provide revision depending upon the package you select. Customers can ask us for unlimited free revisions provided that the design and concept remains the same. Revision turnaround time will be 24-48 hours.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided, you can submit a refund request within three days of your initial design completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within three days of initial designs delivery.
All refund requests will be fulfilled as per the following arrangement:
i) If request for refund is made before the delivery of initial design concepts, then you would be eligible for a Full Refund (less 10% service & processing fee).
ii) If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
iii) If request for refund is made between 48- 72 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
iv) No refund request will be entertained after 72 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
v) No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
vi)All refund requests should be communicated to the support department. However, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
LogoDesignOffice Refund Policy will be void if;
How to Claim your Refund
You can claim your refund by:
We will try to resolve your concern by virtue of our revision policy immediately or compensate you with any additional feature based on mutual understanding.
After the refund, your design rights would be obtained by LogoDesignOffice and you would not be able to display any version of the design sent by company. Let us also specify that:
1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
2. Working in collaboration with the Government Copyright Agencies LogoDesignOffice would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please contact us by online support or email at email@example.com .
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order/brief form.
The designs are created after a thorough research which ensures the design quality and uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
LogoDesignOffice respects the intellectual property rights of others and does not offer services related to material that:
All design order files are delivered through email/sharing as per the date specified on the "Order Confirmation". All policies pertaining to revision & refund are subject to date and time of design order delivered.
We offer a RUSH DELIVERY service through which you can have your first logo samples within 24 hours (additional charges applied)!
For further assistance, contact our Customer Support Center.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future in case of loss/damage/deleted etc., then we can send them to you at your request within 24 – 48 hours (charges applied).
We offer Customer Support to address all your queries and concerns. You can contact us any time during our working hours and our team will respond immediately.
YOU agree that LogoDesignOffice is not liable for any correspondence from email address (es) other than the ones followed by our own domain or/and any toll free number that is not mentioned on our website. LogoDesignOffice should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on LogoDesignOffice Website.
Limitation of Liability
LogoDesignOffice would not be held responsible under any conditions for indirect, unique or consequential damages that include any business, profit, revenue or data loss linked with your use of our website or any service/product provided by us. We will not be held responsible under any conditions for the death or any personal injury. If you are not comfortable or satisfied with any of our material or our terms and conditions, you should stop using our website or services. We strive to ensure that our website is virus-free, we however don’t guarantee the absence of all malwares and viruses and we also don’t give any guarantees regarding e-mail attachments that you might have received from third parties. The recipients are encouraged to check email, attachments and other files before accessing them.
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